When the Commonwealth Bank of Australia (CBA) — one of the country’s largest retail bank — announced plans to automate forty-five customer-service roles earlier this year, the move was framed as part of a broader efficiency push. The idea was straightforward: deploy AI-powered voice bots to handle basic inquiries and free human agents for complex cases. Within days, however, the plan was paused. Rising call volumes, mounting overtime, and growing concern among staff prompted

Nothing Technology's $200 million raise isn’t just funding. It’s proof that disruption, design, and respect for customers can still win...

This is a follow-up to T he Layoff Season Has Begun — And No One Is Safe , published earlier this week. Just two days  after I published...

Something shifted in July. Not in the markets. Not in politics. But in the boardrooms of the world’s most powerful companies. This month,...

Europe is accelerating efforts to reduce reliance on American hyperscalers—AWS, Microsoft Azure, and Google Cloud. Bolstered by new Dutch...

A Profitable Giant, Making Cuts On July 16, 2025 , Booking.com confirmed it will cut between 200 and 1,000 jobs in Amsterdam and roughly 1,000 globally. The company, known for its experimental culture and dominant market position in travel tech, framed the move as part of a "restructuring to simplify operations." This news hit hard — not just because of the scale of the layoffs, but because of the timing. Booking.com is not a struggling business trying to stay afloat. Its par